Refunds / Cancellations
Effective Date: 24 March 2024
Thank you for choosing NadiPulse Prognostics. Please review the following policy regarding refunds and cancellations for the NPulse wrist-based device.
1. Refunds:
We do not offer refunds for purchases of the NPulse device. All sales are final. Once an order has been dispatched, picked up from our facility, or handed over to the courier, it is not eligible for refund under any circumstances, except as covered under the Replacement Policy below.
2. Cancellations:
Orders may be cancelled only before the order is picked up from our facility and handed over to the courier partner.
Cancellation requests must be raised by contacting our customer support team before dispatch.
Once the order has been picked up, dispatched, or handed over to the courier, cancellation will not be permitted.
3. Replacement Policy:
In the event of manufacturing defects or device malfunctions, please contact our customer support team immediately upon receiving the product. After verification, we will provide a replacement device at no additional cost, subject to our quality assessment and replacement terms.
Contact Us:
If you have any questions or concerns regarding our refunds and cancellations policy, or if you require assistance with your NPulse device, please contact our customer support team at kajal.shri@nadipulse.com
By purchasing the NPulse device, you acknowledge and agree to abide by the terms and conditions outlined in this refunds / cancellations policy.
Last Updated: 24 March 2024
